If you’re neurodivergent, disabled, or plural, you have legal rights that protect your ability to communicate in ways that work for you. This includes using tools like recordings, transcripts, or written communication to support memory, processing, and safety.
This page is here to help you understand your legal rights around accessibility, communication, and recording conversations in the UK.
📘 Key Legal Protections
• Equality Act 2010
You have the right to request reasonable adjustments from service providers, including communication support like recordings or written follow-ups. Discrimination based on disability or neurodivergence is unlawful.
🔗 https://www.equalityhumanrights.com/en/equality-act
• Regulation of Investigatory Powers Act 2000 (RIPA)
You are allowed to record conversations for personal use without informing the other party, as long as the recording is not shared without consent. This includes calls with service providers.
• UK GDPR & Data Protection Act 2018
If your recordings contain personal data, you must have a lawful basis (such as legitimate interest) and store them securely. You do not need consent if the recording is for personal use and not shared.
• Human Rights Act 1998
You have the right to private and family life, which includes managing your communication and memory in ways that protect your wellbeing.
💬 You Can:
- Record calls or meetings with service providers for your own reference.
- Ask for written communication if phone calls are difficult.
- Use transcripts or memory aids to support your understanding.
- Request trauma-informed or neurodivergent-friendly communication.
You are not alone—and you are allowed to protect yourself.
